Crown House Osteopaths Policy

You will be asked to read this before your first appointment & sign to state you understand and give your consent for treatment

Your medical information

It is important that you give us a full medical history at your first visit and if there are any changes to this you keep us updated. This will enable us to have an overview to aid in assisting your condition and enable us to reach a working diagnosis and devise a personalised treatment plan for you.

Appointment information

On the first visit we will take a detailed case history including a full medical history. Then, depending on the location of the problem we will usually want to make a full examination of the spine or the region where there is pain. This may involve undressing to your underwear, you can wear shorts and a T-shirt if you prefer. We will always tell you what we plan to do first and get your consent before continuing.

You are welcome to bring a friend or relative with you into the treatment room if it makes you feel more comfortable.

Please note the case history taking and examination will take up most of the time on your first visit. At the end of the first consultation, an explanation of the working diagnosis and a proposed treatment plan will be given to you. Please do not hesitate to ask any questions about anything that you

do not understand during your appointment. Appointment times are approximate and appointment lengths and fees vary between practitioners.

Fees

Payment can be by cheque, cash or BACS transfer (or card payments if seeing Hannah or Lauren). Payment is paid to the practitioner at the end of your visit. A receipt will be provided and can be emailed to you following treatment. If you are paying by BACS this must be completed before your appointment.

If you are insured you are expected to settle the bill for each visit yourself and you will be given a receipt so that you can reclaim the fee from your insurance company. It is important you contact your insurance company BEFORE you start your treatment if they require authorisation. If they do not pay your claim for any reason we are not able to refund your payment.

Complaints

If you are not happy with any aspect of your appointment please let us know as soon as possible. We will always seek to rectify any dissatisfaction. However if this is not acceptable you should contact the General Osteopathic Council (www.osteopathy.co.uk)

Cancellation

If for any reason you cannot attend your appointment, please call as soon as possible to cancel or rearrange and we can then give this slot to another patient. If you cancel with less than 24 hours-notice then the clinic’s policy is to charge a cancellation fee of £30. If you are late for your appointment it is at our discretion whether you can still be seen safely within the time remaining. If you are seen you are liable for the full treatment fee.